Service Coordinator - BOS SER

Company Name:
Vaisala
Vaisala is a global leader in environmental and industrial measurement. Building on 75 years of experience, Vaisala contributes to a better quality of life by providing a comprehensive range of innovative observation and measurement products and services for chosen weather-related and industrial markets.
We have an immediate need for a Service Coordinator in our Woburn, Massachusetts office.
The Service Coordinator, Depot Services is responsible for providing frontline support to customers requesting Service Request (SR).
The responsibilities in Depot Services include:
Provide customers wtih SR via phone or email
Receive units in the building
Request payment information from customers
Task Depot Technicians
Close SR, entering Sales Orders (SO)
Provide training to other Depot Service employees
Support the Depot in the processing of all Depot returns
Supporting emails, phone calls, incoming and outgoing RMA's for the Boston Depot
Very efficient in Microsoft Windows
Customer interface experience (on the phone and through e-mails)
Quick learner and must be able to follow written procedures
Bachelors Degree preferred
Motivated self starter
Familiarity with Oracle a plus
We offer an international and challenging work environment in a growing business. At Vaisala the successful candidate will have the opportunity to work with interesting, motivated, and professional people within an organization that strongly supports personal growth and continued development.
Vaisala offers a competitive benefits package including: health, dental and vision insurance, flexible spending accounts, company paid life, long and short term disability, 401K plan with company match and tuition reimbursement. We also offer holiday pay and a generous paid time off plan.
Only resumes submitted via our online applicant tracking system will be considered for this position. Please attach your resume and include your salary requirements.
Application Deadline: August 8, 2014
To be considered for this position you must currently be eligible to work in the U.S. Vaisala participates in the E-Verify employment verification system. Candidates are subject to a personal work preference assessment and complete background check prior to an offer being extended.
No phone calls or third party recruiters please.
Vaisala is an Equal Opportunity, Affirmative Action Employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.
Date: 2014-07-24
Country: US
State: MA
City: Woburn
Postal Code: 01801

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