Front Office Manager
Woburn, MA Woburn, MA Full-time Full-time From $70,000 a year From $70,000 a year 10 days ago 10 days ago 10 days ago
Responsibilities:
- Oversee the daily operations of the front office, ensuring smooth and efficient guest check-in and check-out processes.
- Provide exceptional guest relations by addressing inquiries, resolving complaints, and ensuring guest satisfaction.
- Manage phone systems, including answering and directing calls, taking messages, and providing information to callers.
- Coordinate with other departments to ensure seamless communication and guest service.
- Train and supervise front office staff, including receptionists and night audit personnel.
- Monitor and maintain office supplies inventory and place orders as needed.
- Handle cash transactions and maintain accurate records of financial transactions.
Requirements:
- Proven experience in a similar role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills to effectively interact with guests, staff, and management.
- Strong organizational skills with the ability to multitask and prioritize tasks in a fast-paced environment.
- Proficient in using phone systems and other office equipment.
- Knowledge of hotel reservation systems is a plus.
- Attention to detail to ensure accuracy in guest information and financial transactions.
- Ability to handle difficult situations with professionalism and tact.
- Flexibility to work evenings, weekends, and holidays as required.
If you are a customer-focused individual with excellent communication skills and the ability to manage front office operations effectively, we would love to hear from you.
Join our team as a Front Office Manager and contribute to creating memorable experiences for our guests.
Apply now! Job Type:
Full-time Pay:
From $70,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Food provided Free parking Health insurance Life insurance Paid time off Referral program Tuition reimbursement Vision insurance Schedule:
Evenings as needed Monday to Friday Weekends as needed Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities:
- Oversee the daily operations of the front office, ensuring smooth and efficient guest check-in and check-out processes.
- Provide exceptional guest relations by addressing inquiries, resolving complaints, and ensuring guest satisfaction.
- Manage phone systems, including answering and directing calls, taking messages, and providing information to callers.
- Coordinate with other departments to ensure seamless communication and guest service.
- Train and supervise front office staff, including receptionists and night audit personnel.
- Monitor and maintain office supplies inventory and place orders as needed.
- Handle cash transactions and maintain accurate records of financial transactions.
Requirements:
- Proven experience in a similar role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills to effectively interact with guests, staff, and management.
- Strong organizational skills with the ability to multitask and prioritize tasks in a fast-paced environment.
- Proficient in using phone systems and other office equipment.
- Knowledge of hotel reservation systems is a plus.
- Attention to detail to ensure accuracy in guest information and financial transactions.
- Ability to handle difficult situations with professionalism and tact.
- Flexibility to work evenings, weekends, and holidays as required.
If you are a customer-focused individual with excellent communication skills and the ability to manage front office operations effectively, we would love to hear from you.
Join our team as a Front Office Manager and contribute to creating memorable experiences for our guests.
Apply now! Job Type:
Full-time Pay:
From $70,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Food provided Free parking Health insurance Life insurance Paid time off Referral program Tuition reimbursement Vision insurance Schedule:
Evenings as needed Monday to Friday Weekends as needed Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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