Field Service Manager
Woburn, MA Woburn, MA Full-time Full-time From $31 an hour From $31 an hour 3 hours ago 3 hours ago 3 hours ago Field Service Manager Location:
(Woburn, MA with Travel to Job Sites) Industry:
Transportation Job Type:
Full Time Salary:
Depends on Experience The Field Service Manager manages field operations and the personnel who perform on-site routine services including installation, testing, maintenance, and repair.
Develops methods, guidelines, and policies to facilitate efficient service delivery.
Ensure all customer issues are satisfactorily resolved utilizing engineering, manufacturing, and other teams as needed.
Provides input to strategic decisions that affect the functional area of responsibility.
Capable of resolving escalated issues arising from operations and requiring coordination with other departments.
Job
Responsibilities:
Manage field service team to provide optimum customer services.
Oversee field operations across several locations.
Develop workflow for the field service team.
Assist in goal setting, skill enhancement and performance reviews activities for field service staffs.
Investigate and resolve any issues resulting from substandard performance.
Ensure company policies and procedures are followed by the team members.
Provide training to service staff as needed.
Provide support and guidance to service staff to ensure timely and quality customer services.
Evaluate and review Field & Service Technicians' performance.
Develop programs to improve technical and customer service skills of service staffs.
Address customer enquiries, resolve issues and obtain customer feedbacks proactively.
Identify and resolve employee concerns/complaints.
Maintain positive and healthy relationship with various teams to ensure customer service effectiveness.
Support service teams in achievement of service goals.
Assist in interviewing and hiring new professionals.
Ensure that the Field & Service Technicians are properly trained to meet service objectives.
Demonstrate outstanding customer service through maintenance of high quality and integrity at work environment.
Develop quotes as required Assist Program Management develop labor cost for jobs.
Work with accounting to invoice for jobs per customer contracts Some travel required Other tasks as may be required.
Required Skills:
Excellent people management and leadership skills.
Excellent time management and organization skills.
Be able to work under stressful work conditions and should have good problem-solving ability.
Have good multi-tasking ability with excellent written and oral communication skills.
Years of
Experience:
10
years of industry experience.
Typically requires 5
years of managerial experience.
Education:
Electrical, Technical Degree, or extensive industry experience Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
RLC is an EEO Employer and uses E-Verify.
RLC will offer a competitive salary with benefits including health-dental-vision-life insurance, personal time-off, holidays, 401(k) to qualified candidate.
LOCAL CANDIDATES ONLY Sponsorship is not available for this job.
Job Type:
Full-time Pay:
From $31.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Day range:
Monday to Friday Weekend availability Shift:
Day shift Night shift Ability to commute/relocate:
Woburn, MA:
Reliably commute or planning to relocate before starting work (Required) Education:
Associate (Preferred)
Experience:
Transit Industry:
10 years (Preferred) Management:
5 years (Preferred) Language:
English (Required) License/Certification:
Driver's License (Required) Shift availability:
Day Shift (Preferred) Overnight Shift (Preferred) Night Shift (Preferred) Willingness to travel:
100% (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
(Woburn, MA with Travel to Job Sites) Industry:
Transportation Job Type:
Full Time Salary:
Depends on Experience The Field Service Manager manages field operations and the personnel who perform on-site routine services including installation, testing, maintenance, and repair.
Develops methods, guidelines, and policies to facilitate efficient service delivery.
Ensure all customer issues are satisfactorily resolved utilizing engineering, manufacturing, and other teams as needed.
Provides input to strategic decisions that affect the functional area of responsibility.
Capable of resolving escalated issues arising from operations and requiring coordination with other departments.
Job
Responsibilities:
Manage field service team to provide optimum customer services.
Oversee field operations across several locations.
Develop workflow for the field service team.
Assist in goal setting, skill enhancement and performance reviews activities for field service staffs.
Investigate and resolve any issues resulting from substandard performance.
Ensure company policies and procedures are followed by the team members.
Provide training to service staff as needed.
Provide support and guidance to service staff to ensure timely and quality customer services.
Evaluate and review Field & Service Technicians' performance.
Develop programs to improve technical and customer service skills of service staffs.
Address customer enquiries, resolve issues and obtain customer feedbacks proactively.
Identify and resolve employee concerns/complaints.
Maintain positive and healthy relationship with various teams to ensure customer service effectiveness.
Support service teams in achievement of service goals.
Assist in interviewing and hiring new professionals.
Ensure that the Field & Service Technicians are properly trained to meet service objectives.
Demonstrate outstanding customer service through maintenance of high quality and integrity at work environment.
Develop quotes as required Assist Program Management develop labor cost for jobs.
Work with accounting to invoice for jobs per customer contracts Some travel required Other tasks as may be required.
Required Skills:
Excellent people management and leadership skills.
Excellent time management and organization skills.
Be able to work under stressful work conditions and should have good problem-solving ability.
Have good multi-tasking ability with excellent written and oral communication skills.
Years of
Experience:
10
years of industry experience.
Typically requires 5
years of managerial experience.
Education:
Electrical, Technical Degree, or extensive industry experience Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
RLC is an EEO Employer and uses E-Verify.
RLC will offer a competitive salary with benefits including health-dental-vision-life insurance, personal time-off, holidays, 401(k) to qualified candidate.
LOCAL CANDIDATES ONLY Sponsorship is not available for this job.
Job Type:
Full-time Pay:
From $31.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Day range:
Monday to Friday Weekend availability Shift:
Day shift Night shift Ability to commute/relocate:
Woburn, MA:
Reliably commute or planning to relocate before starting work (Required) Education:
Associate (Preferred)
Experience:
Transit Industry:
10 years (Preferred) Management:
5 years (Preferred) Language:
English (Required) License/Certification:
Driver's License (Required) Shift availability:
Day Shift (Preferred) Overnight Shift (Preferred) Night Shift (Preferred) Willingness to travel:
100% (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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