Customer Service Associate - Scheduling
Quick Apply Full-time 3 hours ago Full Job Description Great opportunity to join thriving business, ability for OT / extra pay in Spring Summer Metro-Boston's pre-eminent residential fence company continues to grow at a double-digit pace and needs great people to help continue the success in a professional, stable, and well-run business atmosphere.
This position requires an individual to plan for the successful resolution of incomplete fence installations and warranty-covered fence repairs.
The ideal candidate will be 1) extremely organized, 2) able to multi-task, 3) a great communicator, 4) comfortable with Microsoft Office programs (i.
e.
Excel/Word), 5) professional, polite and patient, 6) strong team player, and, 7) (preferable but not required) multi-lingual, English and Spanish/Portuguese.
Compensation:
$22 - $24 hourly plus OT (depending on skills
experience), with annual (January) performance reviews and potential salary increase, dependent on length of employment and personal and company performance.
Also included are:
401K:
Eligible after 1 year of employment Paid Vacation/Personal days:
Accrued 10 days paid Vacation plus 5 paid Personal Days annually Medical Insurance:
Eligible for Reliable's health plan after 90-day grace period Outings:
Company parties/events are held each year Christmas Bonus Year-end Bonus Based on company/personal performance There is a comprehensive Employee Handbook, with time-off, behavior, dress (etc.
) policies, that is supplied with the Offer of Employment.
Job Duties and
Responsibilities:
Answering phones to assist with customers and book leads for Estimators Primary for organizing/maintaining work order folder system - ensuring that work orders are in the right place at all times Maintain an accurate listing of open Warranty Repair requests, what needs to be done and when they will be completed Maintain communications with customers to update them on planned crew return dates / what will be done when the crew returns Assist with e-mails, post cards, and phone calls for upcoming installations Follow up with customers upon completion of installs and repairs Ensuring customers on Hold are called periodically to reschedule or update notes Work closely with Accounting weekly on open receivables connected with pending repairs Work with Scheduler/Operations Manager to facilitate month end close out General office duties as required This is a Seasonal Business.
Long hours and 100% commitment are required in the Spring and Summer.
Fall pace is normal, and Winter is slow.
Skill Requirements:
A proactive, organized approach to managing information and paperwork in a fast-paced environment.
Strong attention to detail and able to multi-task is an absolute must.
Strong oral and written communication skills Customer service experience The ability to interact with, assist and provide a satisfactory resolution for customers and their issues The motivation and aptitude to build strong and lasting relationships with customers Strong team player, this is an environment where we value working together and assisting each other whenever possible to get the job done Full proficiency in the Microsoft Office suite of programs Construction / Fence installation experience preferred but not required Bilingual (English and Spanish/Portuguese) preferred but not required Job Type:
Full-time Saturdays:
Every - March - July 4th weekend Every 3rd - July/Aug Every other - Sept - November None - Dec - Feb Dates may vary based on level of work Job Type:
Full-time Pay:
$22.
00 - $24.
00 per hour
Benefits:
Referral program Shift:
Day shift Weekly day range:
Monday to Friday Rotating weekends Work setting:
Office Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
This position requires an individual to plan for the successful resolution of incomplete fence installations and warranty-covered fence repairs.
The ideal candidate will be 1) extremely organized, 2) able to multi-task, 3) a great communicator, 4) comfortable with Microsoft Office programs (i.
e.
Excel/Word), 5) professional, polite and patient, 6) strong team player, and, 7) (preferable but not required) multi-lingual, English and Spanish/Portuguese.
Compensation:
$22 - $24 hourly plus OT (depending on skills
experience), with annual (January) performance reviews and potential salary increase, dependent on length of employment and personal and company performance.
Also included are:
401K:
Eligible after 1 year of employment Paid Vacation/Personal days:
Accrued 10 days paid Vacation plus 5 paid Personal Days annually Medical Insurance:
Eligible for Reliable's health plan after 90-day grace period Outings:
Company parties/events are held each year Christmas Bonus Year-end Bonus Based on company/personal performance There is a comprehensive Employee Handbook, with time-off, behavior, dress (etc.
) policies, that is supplied with the Offer of Employment.
Job Duties and
Responsibilities:
Answering phones to assist with customers and book leads for Estimators Primary for organizing/maintaining work order folder system - ensuring that work orders are in the right place at all times Maintain an accurate listing of open Warranty Repair requests, what needs to be done and when they will be completed Maintain communications with customers to update them on planned crew return dates / what will be done when the crew returns Assist with e-mails, post cards, and phone calls for upcoming installations Follow up with customers upon completion of installs and repairs Ensuring customers on Hold are called periodically to reschedule or update notes Work closely with Accounting weekly on open receivables connected with pending repairs Work with Scheduler/Operations Manager to facilitate month end close out General office duties as required This is a Seasonal Business.
Long hours and 100% commitment are required in the Spring and Summer.
Fall pace is normal, and Winter is slow.
Skill Requirements:
A proactive, organized approach to managing information and paperwork in a fast-paced environment.
Strong attention to detail and able to multi-task is an absolute must.
Strong oral and written communication skills Customer service experience The ability to interact with, assist and provide a satisfactory resolution for customers and their issues The motivation and aptitude to build strong and lasting relationships with customers Strong team player, this is an environment where we value working together and assisting each other whenever possible to get the job done Full proficiency in the Microsoft Office suite of programs Construction / Fence installation experience preferred but not required Bilingual (English and Spanish/Portuguese) preferred but not required Job Type:
Full-time Saturdays:
Every - March - July 4th weekend Every 3rd - July/Aug Every other - Sept - November None - Dec - Feb Dates may vary based on level of work Job Type:
Full-time Pay:
$22.
00 - $24.
00 per hour
Benefits:
Referral program Shift:
Day shift Weekly day range:
Monday to Friday Rotating weekends Work setting:
Office Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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